Policies/ Frequently asked questions

A signed agreement and a non-refundable retainer are required to officially reserve your event date.

• A 50% non-refundable retainer is due at the time of booking.

• Dates are not held without a retainer payment.

• The remaining balance must be paid in full no later than 4 days prior to the event date.

For events booked within 7 days of the event date, full payment is required upfront.

All retainers are non-refundable. Once your event is booked, your date is removed from availability and preparations may begin immediately, including:

• scheduling staff

• reserving equipment

• purchasing inventory

• menu planning

• blocking off calendar availability

Because of these commitments, retainers cannot be refunded for cancellations.

We understand that unexpected situations can arise. In many cases, clients may reschedule instead of forfeiting their retainer.

Rescheduling Terms

• Requests to reschedule must be submitted via call or text directly

• Rescheduling requests made at least 14 days before the event may transfer the retainer to a new date, subject to availability.

• The new event date must take place within 6 months of the original event date.

• Retainers may only be transferred once time.

If the requested new date is unavailable, you may request another.

If a client chooses to cancel their event:

• The initial retainer remains non-refundable.

• Any additional payments made beyond the retainer may be refundable depending on how close the cancellation is to the event date and whether purchases or preparations have already been made.